Refund
Last Updated: June 18, 2025
At SheetLock, we want you to love your purchase. If you’re not satisfied, here’s how our refund process works:
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7-Day Return Window: You may return your SheetLock product within 7 days of delivery for a full refund, provided the item is unused and in its original packaging.
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Condition: Products must be returned in their original condition, with no damage or signs of wear.
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Refund Process: Once we receive and inspect the returned item, we’ll process your refund within 5-7 business days. Refunds will be issued to the original payment method.
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Shipping Costs: Return shipping costs are your responsibility unless the item was defective or damaged upon arrival. In such cases, please contact us for a prepaid return label.
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Exclusions: Custom orders or opened packages may not be eligible for a refund.
If you have any issues, please email us at hello@sheetlock.online with your order number and reason for return. We’re here to help!